There are a couple of companies in which you can work from home taking calls for infomercials. Liveops is one of them.

11/17/09 update here is another online about Liveops.

What is nice about Liveops is you pick your schedule 24/7. I do believe this company is restricted to the USA and parts of Canada. From what I have read certain states they can't take operators from as well. If I find more information about that I will post it. If you look to the top of their screen it will speak about 'agents', and that is the work from home position.


This job isn't for everyone, but it will help you with your assertive training! The commits as they call it (or work shifts) are 1/2 hour long and they start at 10 after the hour, and 40 after the hour. You will be an independent contractor which means you are NOT an employee!

There are people at liveops that do this full time, but its also nice when you have this bill coming up and you are not sure how you are going to pay for it! In others words you can work part time as well! As long as your stay active which I believe is 1 commit every 45 days you can work for liveops. Please check the details on that to be sure.

They pay .25 per minute of talk time, and you also have incentives that you are paid for - basically extras that are sold during the call. They have agent facilitators to help you with your job, send out notes regularly about happenings, forum for agents to ask questions or vent. They have a lot of well known companies that they take calls for, and I'm sure you have seen the products on TV, read about them in ads, or heard about them on the radio.

Keep in mind I will moderate all comments to keep the spam to a minimum, but if you have any questions or comments please feel free to do so! I will answer them to the best of my ability.




86 comments

  1. zacklogan // January 3, 2008 at 5:13 AM  

    thanks for your post, I'm thinking of signing up with them, but I heard a lot of negative feedback- you have pushy scripts that you must read word for word or you get write-ups , then fired. are they really that strict? also, would it even be worth it to pay for a phone line and accountant fees when only working 10-12 hours a week? thanks for your input!

  2. h // January 3, 2008 at 11:03 AM  

    There are tax issues being an independant contactor - in other words working for yourself - and it truly depends on each individual situation. Remember they don't take taxes out, but you also have writeoffs like your phone line for an example. I'm not a professional in that area so I would ask some basic questions from someone that would be if you are concerned.

    Liveops does have scripts, and yes they also have upsells and downsells on most scripts. Certain scripts you are asked to stick to what is written strictly, because its a contract. Does that make sense? You don't get fired right off the bat, but you could get warnings. What is nice about Liveops is that they have tons of training opportunities to help you feel comfortable. You also have an agent section with seasoned agents that are there to help with feedback, and toll free conference calls..and also a toll free number to a facilator for more personal attention. Its not like you are thrown out there with the sharks!

    They do wish you to succeed, and they give you the tools and training to help you do that. Its not something everyone would like to do, or is capable of. That's not a cutdown by any means! I couldn't sell cars I bet if my life depended on it! LOL! Its not bad - it just IS!

    The warnings are NOT like being sent to the principal's office! You see if the contract is not worded correctly - not only is it breaking the legal rules, but makes the contract invalid towards the person getting the product. This portion of the job only covers a certain aspects of the script, and not all of it.

    From what I have seen personally the ones that got fired were the ones that didn't take advantage of the help available, and didn't wish to stick to the understandable rules. Some of it may seem silly, but when you ask the why's behind it...it makes sense.

    I got a slip early on, and I went thur extra training....I'm still there! So NO you don't get fired! To many slips they may send you to other lines, and then if you continue deactivate you.

  3. Anonymous // January 12, 2008 at 5:25 PM  

    I'm real new at LiveOps but I just had my first big day. Keep in mind that you cannot expect call volume to be heavy during the week until you gain experience and statistics, the busiest time is on weekends, so if you're new plan on focusing on the weekends or late/overnight night weekdays in order to build up your stats.

  4. Anonymous // March 5, 2008 at 11:03 AM  

    I just got started and have to say I appreciated all the training. And there's a lot of online help as well. I'm looking forward to taking my first call.

    I'm just curious if anyone cares to offer...how long it takes before you get your first 30 calls. Could you get them in one day?

  5. h // March 5, 2008 at 4:54 PM  

    It might take you a couple of days if you are willing to sit and wait! LOL! I would recommend doing it on the weekends, and grabbing something to do while you wait. It will be the slowest part of the process! After that you will get some special increased call routing for a while so you can get your stats up high enough to continue to be successful.

    Be patient! It will happen!

  6. Anonymous // March 13, 2008 at 2:32 PM  

    I started a couple of weeks ago and just love it. I can take awhile to get your first 30 because you just don't know when the call volume will be good for the calls you are trained to take. I think once you are none with your first 30 train on as many products as you can so you have more opp to take calls.

  7. Cristel // March 25, 2008 at 11:07 AM  

    Hi. I just signed up with LiveOps a week ago. How long does it take them to contact you afterwards?

  8. h // March 27, 2008 at 8:29 AM  

    Cristel:

    Have you signed up via the website to tell them your interested in offering your services for liveops?

    Or have you already sent your paperwork in?

    If its the first question - it really depends I think. I can't speak for them on that, but I will tell you if I remember correctly it was about a week for me.

  9. Crys // March 31, 2008 at 10:21 PM  

    I am currently completing my basic certification and wanted get pointers on getting the most out of this experience. Is the pay rate the same for each client? How often do you get paid? I'm excited about this opportunity and would love to hear about success stories!

    Thanks,
    Crystal

  10. h // April 1, 2008 at 5:14 PM  

    Once you are waiting to take your first 30 calls, study the scripts, read the boards and soak in as much as possible!

    Everyone gets paid the same amount there!

    The job is what you make of it just like anything else! You will do fine! It will be hard at first, but it will come easy later. Give yourself some patience, time, and pat yourself on the back on occasion!

    GOOD LUCK!

  11. Anonymous // April 10, 2008 at 11:59 AM  

    hi there! i have just sent my paperwork in last week, with my $50 check. how long will it take until i hear back from them? i am so excited - i hope i hear from them soon! i worked briefly for Alpine Access (love them, too!!!)and am trying to get back on board with them for something permanent. i will be working both LiveOps and AA, if either one ever comes through for me!
    any info you folks have for me regarding timelines to get going will be appreciated.

  12. Jeff // April 10, 2008 at 6:47 PM  

    I really want to get into something like this, but I am terrified about the legal and tax aspect of it. For those of you that work for them, how do you deal with paying your own taxes? Do I need a lawyer or accountant to get started? I am totally clueless about the tax laws. I know I will get a 1099 from them and I use the online tax prep from the free tax alliance for my fed taxes, will I have to do anything differently?

  13. Hannah // April 12, 2008 at 6:43 PM  

    I can't really tell you WHEN you might hear back from them. I have seen some agents get in almost right away, and some have waited weeks. I think it is more upon demand.

    I know for me they got back to me within a week of receiving the information. I know like you I was excited as well, and I do believe I next day aired the application with a money order! LOL I used a money order since it may not take as long to clear!

    I can understand your excitement!

  14. Hannah // April 12, 2008 at 6:46 PM  

    Jeff:

    I'm sure you can find some advice online about tax issues, and working at home. Remember you do have some write off like phone, phone line, internet for starters.

    I would assume an accountant would be better to ask about your personal situation. I would start there!

  15. Anonymous // April 26, 2008 at 5:45 PM  

    $50 check? You have to send in money? Can I ask why you have to start off sending them money? By the way thank you to everyone for posting so much valuable information. All of it has been helpful.

  16. Hannah // April 26, 2008 at 10:14 PM  

    The $50 check is for a background check. They need to make sure felons aren't working there, and stealing credit card information....among others things of course!

    Its a one time fee, and you don't pay for anything else.

    Its not like the scams out there asking to milk you dry everytime they come out with a new product.

    If you think about it....would you want a felon with a shady past taking your personal information for an order? LOL! I wasn't happy about it, and NOT all companies charge this. Some pay for it for you.

    Being an indpendent contractor tho - legally they shouldn't be paying for it. You could be considered an employee, and get themselves into trouble.

    On the other hand - kinda of wonder if part of it shows you dedication to learning the job as well.

  17. rhonda // April 28, 2008 at 4:25 PM  

    To anyone who can help, I filled out the application process and took the phone test however it has been 3 weeks and I still havent heard anything. On some of the blogs it states that some people are filling out the paper work and sending out the fifty dollars for the background check. Do you recieve paperwork by mail. Can I contact them ? Please let me know, I am so excited to work for live ops.

  18. Hannah // April 28, 2008 at 4:54 PM  

    When I did the process the application was emailed to me. You may wish to check your account, and send them a note via email to check the status of that.

    It may have gone into your spam folder without you knowing it.

    You know computers...Technology at times ain't so great!

  19. tbanks71 // April 29, 2008 at 5:09 AM  

    Hi
    I have been with Live Ops since March 2008 and so far I have made $872.56 and hopefuly this amount will reach a higher number by May 1 This is not spectacular money BUT it has helped put food on the table and pay a few bills.

    Live Ops is good for SAHM's who can rely on a second income like a spouse income or a backup source of funds that is guaranteed to provide support. I would never reccomend quitting your regular job to work Live Ops because it is a touch and go situation until you have established your self.

    I put my application in via e-mail in early February, sent in my $35 money order for a background check and all the required paperwork in on February 13, and by March 07 I was notified via e-mail by Live Ops that I was accepted as an agent.

    New agents have to complete 30 calls in 30 days, I completed mine withing the first week and "graduated". My call volume was really great to begin with, then I stared to miss my schedueled blocks of time, or commits, as they are called, and my performance rate dropped to an unacceptable level and when that happens, the call volume drops and low-performing agents get routed fewer calls. I have slowly but surely worked my way up, not missing commits and working hard to provide good customer service while striving to bring in sales. I am currently at 98% performance rating, with a 5 star rating on magazine affinity sales, and a 4 star on clubs and transfers. This is good performance ratings and my call volume has soared.

    What helps me a lot is that I work mostly nights and weekends and I take Spanish calls.

    Live Ops does have scripts to follow and you must adhere to them, never skip the upselss, and always provide good customer service to avoid the warning slips. I have received 3 Yellow Slips, or warning slips: one for accidently hanging up on a caller whom I told to please hold while I looked up some information, one for inproperly dispositioning a few calls, and another for excessive no webs (no webs are another story for another time but are not too big of a deal). These yellow slips merely serve as a warning to help you improve and avoid those situations that got you a slip in the first place. Live Ops will fire agents only after too many excessive violations against company policy have been committed, the worst you can get before you even get fired is deactivation and you have to be willing to improve your work ethic in order to get reactivated.

    Live Ops does have certification quizzes and product information about the services and good we sell to callers, this helps you become aware of the products for which you wil; be taking calls for. There are scripts to study and quizzes to take, you will get QC'd on calls as well. All this helps you to become a better agent.

    Now I am not saying that all is well in Live Ops land, you better have a good, reliable internet connection (braodband is mandatory), a dedicated analog phone (mine has already paid itself in installation costs),, and a quiet work enviroment. There are technical issues that you will face, and Live Ops harldy ever assumes responsibilty for any tech issues and if they do, they make sure to tell you.

    Another thing, I don't know who is paying $50 for a background check, I only paid $35 for mine

    I hope this helps...if you are considering Live Ops, I reccomend patience, because starting up with them does take time.

    Tax-wise, I reccomend you keep every single receipt for expenses related to your Live Ops business...phone bills, installation, internet bills, computer upgrades, equipment, phones, headsets, printer paper, ink, and pretty much anything related to running the business. These expenses will off-set the money you will have to pay, if you hav e to pay back any in the end but a good tax preparer should be able to clarify tax issues with you.

    Now be aware that you are not a Live Ops employee, you are an independent contractor and you are only paid for talk time, meaning you only make money when you answer the phone. You will get paid .25 cents per minute of talk time and sometimes Live Ops throws in bunuses for talk time.

    You will be taking calls from people from all walks of life. Most callers are very, very nice and understand you are doing your job, some callers are real jerks but if you grow a thick skin, learn to hold your tongue, and don't give them a chancce to bully you, you will be incharge of the call, not them. I also warn you, you will get prank calls from bratty teens and inmature adults, you may even get a call from some pervert who is just wanting to hear a female voice whikle he masturbates (I got 3 of those so far). I just politely hang up on them and report them to the person on duty that night. Don't be afraid to report call issues to the AF (person on duty) their job is to make sure our job goes smoothly.

    I hope all the info I provided helps. Good luck to any of you who are thinking of becoming a Live Ops agent.

  20. tbanks71 // April 29, 2008 at 5:23 AM  

    Hi me again, LOL!

    I keep reading abou the background check comments and wondering who is paying $50 when I only paid $35? Maybe it varies by state?

    Anyways...for those wondering about a background check fee, you are NOT an employee, most EMPLOYERS who run a BC check pay the fee but Live Ops does not. Think about it this way, how would you like s felon working for a company where there is access to sensitve financial and personal information?

    The background check fee should pay for itself with you first or second check from Live Ops and that background check assures that no felons are taking caller information and in this day and age we can all benefit from that.

    You may have to dish out a few up-front expenses like a secondary phone line and an upgrade to braodband internet access, maybe purchase a new corded phone and a headset, but it is worth it, I know it has been for me and my expenses have already paid themselves off in less than 2 months of my contract with Live Ops. Those expenses can be declared at year's end anyway.

  21. Hannah // April 29, 2008 at 7:48 AM  

    Thank you for your input!!

    From what I remember you get a report from your background check from an independent company. Liveops does NOT do this background check. It sounds like you are covering the expenses for this part. Which make sense to me. I also paid a little less for the background check, but it sounds like their vendor up the costs.

    I paid for all my expenses I put out within the first two checks as well. THe first one - I came in towards the end of the pay period! I didn't have much time to make anything! LOL!

    The second one I pay for everything. JUST my luck for the 3rd one - my computer died an early death! I had to get a new one fast, but at least its a write off on my taxes now!

  22. Anonymous // April 29, 2008 at 8:54 AM  

    I am in Boutique. Early on became a Sales Pro.

    There is good bad and ugly with any work. Especially if you are not independent.

    Out of the tens of thousands that apply there are only a select few chosen and then out of those chosen they keep maybe 50 out of the entire hiring bunch. You get to prove your sales techniques. If you have what it takes and can sell AND abide by contractual agreements then you can succeed. They do weed out those that aren't successful

  23. Hannah // April 29, 2008 at 9:38 AM  

    tbanks71 is a good source of information as well!

    I have made a little more money than she, but I think I do this a bit more! I tend to work while the kiddo's are in school, and I rarely do weekends!

    I remember at first I was scared to death! I pushed myself to just 'DO IT'! If you need assertiveness training - this job is for you! LOL! It really helped me in that area!

    I haven't gone below the recommended call volume portion, but it can happen due to circumstances beyond your control. I took a dive lately due to phone line issues, and then DSL issues after they fixed the phoneline. Sighhhh! I didn't go below the recommended requirement, but I did see a slight effect on the call volume. Not much to write home about, but it did return!

    Liveops to me is awesome for training! They have all kinds of resources to help you get stronger in certain areas, and you can also ask for extra help from your agent faclitator or AF. I personally see alot of people griping about call volume, and what they should be doing is figuring out WHY and then doing something about it! Before anyone gets upset about that statement - been there done that have the teeshirt! LOL! Its like anything in life - you have to work for it! I went out of my comfort zone for some things, but nothing immoral or unethical. Just a personal thing for me! WHen I did that I saw huge benefits, and it really did good for my spirit!

    I agree about the slips! They aren't used to yell at you! Its a friendly reminder about the standards of work ethics there. They are very gracious about them, and I actually had one reversed when I felt they were WRONG! I couldn't believe they reversed it, but they did. It surprised me! I had another one - that I was wrong and they were RIGHT!

    I also agree about the pool of people! I had some real winners at times, but most of the people are very nice. I have 5 stars on one line right now, and 4 stars on a couple of them. I seem to be getting the 5 star calls almost all the time now. THat's okay with me! I'm comfortable with them, and because I'm good at them my call volume is up there! I have a set amount of money I need to make each payperiod, and now I can work a bit less due to that fact. I get more calls quicker than I used to. NOW I can get other things done that I wanted to!

  24. Hannah // April 29, 2008 at 9:38 AM  

    tbanks71 is a good source of information as well!

    I have made a little more money than she, but I think I do this a bit more! I tend to work while the kiddo's are in school, and I rarely do weekends!

    I remember at first I was scared to death! I pushed myself to just 'DO IT'! If you need assertiveness training - this job is for you! LOL! It really helped me in that area!

    I haven't gone below the recommended call volume portion, but it can happen due to circumstances beyond your control. I took a dive lately due to phone line issues, and then DSL issues after they fixed the phoneline. Sighhhh! I didn't go below the recommended requirement, but I did see a slight effect on the call volume. Not much to write home about, but it did return!

    Liveops to me is awesome for training! They have all kinds of resources to help you get stronger in certain areas, and you can also ask for extra help from your agent faclitator or AF. I personally see alot of people griping about call volume, and what they should be doing is figuring out WHY and then doing something about it! Before anyone gets upset about that statement - been there done that have the teeshirt! LOL! Its like anything in life - you have to work for it! I went out of my comfort zone for some things, but nothing immoral or unethical. Just a personal thing for me! WHen I did that I saw huge benefits, and it really did good for my spirit!

    I agree about the slips! They aren't used to yell at you! Its a friendly reminder about the standards of work ethics there. They are very gracious about them, and I actually had one reversed when I felt they were WRONG! I couldn't believe they reversed it, but they did. It surprised me! I had another one - that I was wrong and they were RIGHT!

    I also agree about the pool of people! I had some real winners at times, but most of the people are very nice. I have 5 stars on one line right now, and 4 stars on a couple of them. I seem to be getting the 5 star calls almost all the time now. THat's okay with me! I'm comfortable with them, and because I'm good at them my call volume is up there! I have a set amount of money I need to make each payperiod, and now I can work a bit less due to that fact. I get more calls quicker than I used to. NOW I can get other things done that I wanted to!

  25. Tonya's Myspace Page // April 29, 2008 at 10:20 AM  

    Hi everyone

    I have a Myspace page where some of the people on my Friends list wanted to know what I do and how did I get to be where I am at so this morning I posted a blog about my Live Ops experience, it's a little redundant but it may help re-interate what most of have already been saying...

    In case you are wondering what I do for a living, I am a stay at home mom. I run a business from my home office as a call center agent for a company called Live Ops. I am not an employee; I am a contractor, meaning I do not get paid a salary by the company.

    I found out about Live Ops through Manny who sent me the link. I checked them out to make sure the company wasn't yet another work at home scam and since Live Ops has a good rating on Good Morning America and was featured there, I decided to give it a shot. I contacted them via e-mail, sent in the initial requested information and a voice audition, then waited for about 10 days and they sent me an invitation to apply for an agent position. I sent in a bunch of paperwork; tax forms, copy of my state ID, $35 for a background check and some other forms. I sent all this in on February 13, 2008 and by March 06 I was contracted and ready to start as an agent. By the time I was accepted as a contractor, I already had my analog phone set-up, had my headset, my computer was up to date on maintenance, and I was ready to go. I passed the initial certification quizzes and started taking my first 30 calls within 2 days of being contracted. I had 30 days to complete my 30 calls but completed my 30 calls on my mom's birthday, March 16, 10 days after being contracted as a Live Ops agent. It was not easy at first and I almost quit. I was scared to death and just wanted to quit but with each call everything seemed to get better and now I am enjoying my work with Live Ops. Granted, I do not make fabulous money with Live Ops; to date I have made $872.00 with them (I could have made more if I didn't slack off here and there) and I have received a few bonuses plus commission for selling the affinity offers. It's not fabulous money but it beats having to deal with the rat race of a job outside my home and having to drop Julian off at a day care or with a babysitter. I work from home, mainly at night and take a lot of Spanish calls. My performance rating is at 98% with a 5 star score for magazine upsells and 4 stars for clubs and transfers; those are good numbers in Live Ops land and have helped increase my call volume. I will not say Live Ops is perfect; it takes a lot of patience and dedication to do this job, we have to be willing to accept the bad as well as the good and it may seem like Live Ops is unfair in many ways, like when they will not forgive a missed commit due to unforeseen, uncontrollable technical difficulties with computer equipment; Live Ops expects us to have a perfectly working computer in tip top shape, a reliable broadband connection, and a reliable working phone line. It's up to us agents to be on top of the technical upkeep of our office equipment. Live Ops only forgives missed commits when technical problems arise on their behalf and don't expect them to admit to anything unless there is clear, concise proof that their system is out of whack.

    This job is not for everyone and don't quit your day job if you plan to do Live Ops. This job is good a secondary income, "mad money" or money to put away in a savings account. Don't expect to live on Live Ops income because the market is very unstable; we depend on consumers for our job and earnings, if consumers are not buying or at least inquiring about a product or service, we are not making money.

    So…if you are considering becoming a Live Ops agent, there are a few things you need to consider and think about before jumping in:

    · You need an up to date computer with virus protection software and no spam blockers

    · You need a broadband internet service that is fast and reliable, DSL will not do

    · You need an analog phone line which will be your dedicated work phone; just a simple phone line with no frills or package deals, not even long distance

    · You need a corded phone, no cordless phones allowed

    · You need a good headset, a cheapie one will not do. I bought one for $17 and it crapped out in a week. My Plantronics headset for $80 has the noise cancelling features and is working great. Worth the money I paid for it and it has already paid for itself just in the first night I used it while taking calls

    · You need a quiet work environment with little to no background noise and no interruptions

    · You will need as much patience as a pregnant woman at 10 months and waiting to pop, LOL! But seriously, patience is key because it will take some time to get you started with Live Ops, if they accept your application.


    Here is alink to my Myspace page if you want to be added as a friend:

    My URL: www.myspace.com/bigmama071

  26. tbanks71 // April 29, 2008 at 10:21 AM  

    Hannah, I love this blog site, thank you for creating it and I will be more than happy to contribute any information!

  27. Hannah // April 29, 2008 at 10:37 AM  

    ''Out of the tens of thousands that apply there are only a select few chosen and then out of those chosen they keep maybe 50 out of the entire hiring bunch. You get to prove your sales techniques. If you have what it takes and can sell AND abide by contractual agreements then you can succeed. They do weed out those that aren't successful''

    I think alot of people get it into their heads that this will be a breeze with no real effort involved. Its work at home so it can't be that serious type of thing. People also tend to come there with the 'employee' mindset. Its is YOUR business, and the effort you place into it is what kind of rewards you will receive! If you place only a 1/2 hearted effort - that's all you get out of it also.

    Like any business nothing will be handed to you, but if you are willing to place some effort and HEART into the job....you will be rewarded!

    I think that is why alot of people fail. They are to busy whining about WHY things aren't handed to them on a plate. It just doesn't happen that way. For those that place effort into it - they do help their bottom line!

    LOL Not sure we can all be Sales Pro's tho!

  28. Hannah // April 29, 2008 at 11:02 AM  

    AWESOME! Thanks Tbanks71!

  29. Hannah // April 29, 2008 at 11:13 AM  

    I tried to look at the page on your myspace, but it said it was closed! LOL It may be just ME!

  30. Anonymous // May 7, 2008 at 10:41 AM  

    Can anyone share some insight as to what the voice audtion consists of?

  31. Hannah // May 7, 2008 at 12:38 PM  

    They basically give you a script to read, and you call a number and they record you reading it.

    Its pretty simple! You do get to practice beforehand!

  32. Anonymous // May 7, 2008 at 2:41 PM  

    Those of you who say you've earned about 800 bucks since starting... can you tell me about how many hours you commit a week? Are they day/evening/weekend hours? Thanks...

  33. Anonymous // May 8, 2008 at 10:09 AM  

    Hi -

    I've heard that some companies require that the IC's pay for their own training at a $2500 cost...

    Is this true of liveops??

  34. Hannah // May 8, 2008 at 3:54 PM  

    You don't pay for your training at liveops. You pay for the background check, and other than your expense for the telephone, internet..and things like that you don't anything else that I know of.

    I haven't heard anyone else mention paying to be trained either.

  35. Hannah // May 11, 2008 at 11:20 AM  

    """Those of you who say you've earned about 800 bucks since starting... can you tell me about how many hours you commit a week? Are they day/evening/weekend hours? Thanks..."""

    I would ask you first to do some math in order to get a guage to start with! $800 is 3200 minutes, and that is WITHOUT any extras you could get paid! I'm talking commission on upsells, and other items. That would be your base!

    At the beginning you will have to work more than the 3200 minutes, because your call volume hasn't been set yet! Your call volume is set on your performance - among other things! The volume will go up as you perform and sell for the company. It will be slow at first, because they have nothing to base your performance off yet!

    Don't quit jobs or anything at first! Get yourself established first, and then make your decisions!

    Don't let this scare you! I didn't think I could sell at ALL! I have hit top 10% in the company off a couple of products at this point, and I have to tell you I was a bit surprised by that! LOL! I think I was just familiar with the products after a while, and sounded confident (because I was) and that made a huge difference!

  36. Heidi // May 11, 2008 at 9:27 PM  

    My husband applied to LiveOps, but he has never heard back from them. I would like to work for someone like LiveOps so that someday we can have kids and I can stay at home with them. Any suggestions?

  37. Hannah // May 12, 2008 at 7:38 AM  

    How long ago was this? If it was months ago - did he follow up? Could be the system ate his application as well, and I would reapply if he has been more than 6 months!

    I would suggestion do you this on the side to build up your stats now, so when you do have children you will be familiar with the system by then. Your stats will be high enough you can expect a certain amount of call volume! It won't cause extra stress at that time in your life either! LOL Its a good stress, but its still stress!

  38. Anonymous // May 13, 2008 at 8:07 AM  

    I signed up for LiveOps about a month ago and I was under the impression that they were currently to capacity with home based agents and to contact them again in 3 months.
    I came across this other company called USassistant.com (www.usassistant.com) and they offer work doing various administrative tasks working from home. Right now there is no fee and it's a very friendly environment to begin a homeshoring career doing more than simply answering phones. Send them a note! info@usassistant.com

  39. Anonymous // May 29, 2008 at 12:38 AM  

    I have a curious question. Does LiveOps have a gender preference tilted toward female ops. In other words, can males thrive with LiveOps?

  40. Hannah // May 29, 2008 at 7:46 AM  

    They have alot of men that work there! There is no perference that I know of, or can see with the agent pool I work with!

    They have quite a few very active men agents!

  41. Anonymous // May 30, 2008 at 8:58 PM  

    I just received an offer to become a liveops agent for Outbound Calls. I am not excited about making outbound sales calls. Do you know anything about this...I've not read any comments about outbound calls.

  42. Hannah // June 1, 2008 at 3:37 PM  

    Actually, there are quite a few people that want to do outbound!

    Its basically calling people back that have called in to order product, and didn't do so for whatever reason. It could the shipping was to high, or the product price was....they call them back to make a better deal.

    From what I have heard MOST people are crazy excited to hear from you!

  43. Anonymous // June 5, 2008 at 10:32 AM  

    When you make your first 30 calls in 30 days is it paid or is that unpaid training time? Thanks. Oh and one more question, how do the pay days work?

  44. Hannah // June 5, 2008 at 1:27 PM  

    The training is on your time, and its online. You will see videos and have written information that they need to make sure you understand. You do this at your own pace.

    After you have completed the training portion, and you start to take calls - even the first 30 - you are paid for talk time.

    Paydays are 2 times per month. I have them direct deposit mine, but you can have them mail a check if you would rather that happen.

  45. Gina // June 6, 2008 at 10:33 PM  

    I've been with LiveOps and West for the last several months. I started taking my 30 calls with LiveOps on April 1...and yesterday finished my 1000th call.

    I've made over 1300 since that day..I work mostly 20 hours a week or so...averaging 40 hours a payperiod. I love the work...it's fun most of the time and the pay is good & reliable.

    I dont know where else I could find a part time job that pays this well. I do highly recommend it.

    I'm on yahoo as georgiagin if you ever want to PM me for more details.

  46. Anonymous // June 7, 2008 at 9:07 PM  

    Hello,

    How many hours do you work per day?
    Is it possible to work an 8 to 10 hour day with liveops?

    Thanks!

  47. Anonymous // June 8, 2008 at 3:24 PM  

    Most Outbound is cold calling, and some is calling folks back that didn't result in an order.

    LiveOps has it's pros and cons

    It used to be 25$-then 3, now 50$ for background check. Very few are selected to continue. So therefore, in reality, LO is making much more money with those interested. 50$ for every single person that wants to apply, yet 1 out of 50 are asked to become an IC for them.

    You can get hyped up when the money comes in, but REMEMBER losing your contract could be as easy as the wind blows.

  48. Anonymous // June 11, 2008 at 5:15 PM  

    I am from California and a former independent operator with LiveOps. They did not finish taking my application when a red flash come on and said liveOPS is not taking any California applicants at this time.

  49. Hannah // June 11, 2008 at 5:54 PM  

    Yes I have heard they don't take applications from certain states.

  50. Anonymous // June 14, 2008 at 2:10 PM  

    Hi! Love your blog!

    I live in Florida and started LiveOps as a second source of income in Aug07. I had a five-digit agent ID and thought I was doing fine. I was working weekends to build up to my 30 calls and then out of the blue I was unable to login to the system! I finally found an email address to contact someone for help and asked why I was blocked out. A Senior Agent Facilitator named Lois Smith responded and told me that I did not finish my certification within the alloted time and to feel free to reapply using a different email address. I have been doing just that every 90 days since that point last year in September with no luck! Do you know if I will ever be able to work for LiveOps again? Do I have to wait a certain amount of time or should I just try another company? I did enjoy it very much. Thank you!

  51. Hannah // June 17, 2008 at 8:13 AM  

    From what you wrote it sounds like you didn't complete the 30 calls within the timeframe they had requested.

    From what I remember it had to be calls over 30 seconds to count.

    I know of a person that took the quiz, and didn't pass the quizes...and was told to reapply in 6 months.

    Check to see when the new emails were made, and when you used them...along with your original one that they let you go with...and reapplied every 6 months for each email.

  52. Anonymous // June 25, 2008 at 2:09 PM  

    Hi!
    After reading everyone's blogs I'm still a bit confused on the training process. I see that there are quizes, but how are you initially taught the information? I assume it is all online, but are there group sessions? Or is it individual? I think LiveOps would be a perfect second income for my situation, but I am hesitant to take on a job that doesn't have thorough training and nobody sitting at the desk next to me to ask questions. Anybody have any insight into the training process, and the caliber of person that one needs to be to succeed at it? Thanks!

  53. Hannah // June 25, 2008 at 4:48 PM  

    You watch video and audio presentations of liveops. They go thru everything you will need to know. You will watch these online. You have conference calls that you get into once you start, and those can be targeted towards different aspects. It could be selling skills, product education, etc. You also have a contact person or AF that you can speak to individually as well. You aren't left in the dark, and there is more than enough resources to find out answers.

    YOu need to be pretty outgoing. You need to be able to PUSH yourself at times. I had to learn to come out of my comfort zone in some aspects, but I had alot of support within liveops to help me this is.

  54. Anonymous // July 16, 2008 at 11:16 AM  

    Hello! Do you know how I can see a copy of the independent contractor agreement without going through the application/qualification process? I don't want to go through the whole process just to be unsatisfied with the contract stipulations.

  55. LRG // August 9, 2008 at 9:40 PM  

    I am thinking of signing up with Liveops. I saw them on Good Morning America. Should I wait the kids go back to school before I sign up? And do you know if they offer this NC or VA. I live in NC but am moving back to VA.

  56. Pat // August 10, 2008 at 9:43 PM  

    I've been a LiveOps agent since March of 2008. You are paid every 2 weeks and the most I have ever made in one check was 1,100.00 (and some odd dollars and cents). I do work at this full time. I work anywhere from a few hours to 12 hrs. a day. The long days are no problem because I schedule myself 30 min. breaks so it's all broken up. You are an independant contrator which means you need to save an average of a third out of every pay chech to pay taxes at the end of the year. You can pay quarterly, if you want. I plan to apply as an Agent Facilitator. That is a supervisor position. They over the agents and they are actual employees who do receive benefits.

    I invite you to visit my own personal web site. My non profit organization AthletesKickinCancer.com and SoccerSisters.net. Both sites offer college scholarships, among other things, so please pass the info on to anyone you think may in need or interested.

    Thank You

  57. Hannah // August 11, 2008 at 10:05 AM  

    LRG:

    The process time varies to get setup. I would start right away personally.

  58. LRG // August 12, 2008 at 8:40 PM  

    Thank you for all the info. It has helped me decide whether to do this or not. I have done home agent type work before for a very large local utility company so I think I could do this. Any advice on when I have to call in and do the phone test. I really want to do this. I am hoping this will keep me from going back to work. Thanks!!

  59. Hannah // August 13, 2008 at 10:42 AM  

    lrg:

    There isn't a firm timeline starting with liveops! Take the tests to get started - just keep in mind they are trick questions it seemed to me so be careful! You may hear from Liveops right away about an opportunity, and then again you may not. There is no way to guage that!

    Do what you can when it becomes available. Its not that hard if you just slow down and pay attention!

    Go for it!

  60. LRG // August 13, 2008 at 7:27 PM  

    Thank you for all your help. I was actually going over the script I have to read over the phone. Thanks again.

  61. LRG // August 18, 2008 at 6:20 PM  

    Hi its me again. I thought while I wait to hear from Liveops I would explore a couple others. Have you ever heard of Arise or Working Solutions. They were also mentioned on Good Morning America. Thanks.

  62. LRG // August 21, 2008 at 8:26 AM  

    Hello. It is me again. While waiting on Liveops. I thought I would check into 2 other businesses like them that Good Morning America showed. Have you heard anything about Arise or Working Solutions? Thanks.

  63. Anonymous // August 26, 2008 at 6:37 PM  

    I have a Dell Celeron, Windows XP Home Edition. Unable to use this, what is the usual programs people use to work here. Thanks for all the helpful information.

  64. Anonymous // August 26, 2008 at 6:45 PM  

    I have a Dell Celeron, Microsoft Windows XP Home Edition. Since it's not the proper program to use, can someone tell me which program to switch my computer to? Thanks for being here, Wolfie

  65. Anonymous // September 5, 2008 at 10:21 PM  

    Does Liveops have paid training?

  66. Hannah // September 6, 2008 at 2:25 PM  

    Liveops does NOT have paid training!

  67. Anonymous // September 15, 2008 at 1:32 PM  

    Hi Hannah,

    I am thinking about signing with LiveOps but have some questions. You noted you are a SAHM and mostly work M-F while the kiddos are in school and rarely on the weekends. That is me in a nutshell! Do you mind sharing on average how much you are contributing to your household on a monthly basis? I am trying to 'sell' my husband on this but he is hesitat. If there is a situation similar to mine I can refer him to maybe he can see the benefits! I have applied with LiveOps and received an offer from them to work with First Advantage but the background check is $175 and not $50. Do you have any insight on this opportunity LiveOps is offering me with First Advantage? TIA - this blog is a great reference! Christine in AZ.

  68. Anonymous // October 2, 2008 at 9:08 PM  

    I have no criminal record but my credit is shot due to chronic low wages plus an extended illness without income plus a job loss.

    I cannot afford to lose $50 if I pay the application fee and get rejected. Is there a way to get more specifics on what disqualifies someone?

  69. Anonymous // November 11, 2008 at 4:15 PM  

    I was wondering if anyone knew, how the outbound call agent worked. Is the pay the same? Also, will callers see my telephone number, (how does that work, since I would have to call them)?

  70. Anonymous // November 22, 2008 at 7:24 AM  

    I was contacted within a week or two of submitting. Once I sent in my paperwork, it took less than two weeks for me to begin taking calls. There is a requirement of 25 - 30 calls before you're "certified".

    As long as you keep in mind that you're just reading a script to earn money, you'll be fine. I usually log on in the mornings when I have time and am earning an average of $15/16 per hour worked.

    Although some hours may be lower, if I worked on my rebuttal skills, I do believe one could easily earn the same doing it fulltime.

  71. Anonymous // January 9, 2009 at 11:56 PM  

    I have tried 2 times in the 6 month period but both times they say they are not taking anyone from California, its so frustrating too, I am experienced! LOVE TO work for them. Any ideas how I can get to them with out being told I am not needed being from my state? Thanks much

  72. Anonymous // January 12, 2009 at 3:55 PM  

    I have ,"bad" credit, in the 530 range. I don't have money to throw away for a background check if I don't get the job. Does anyone know how the credit check works as far as liveops is concerned?
    I got an email today offering a chance to certify for employment. They said if I send in my paperwork within 5 days I'll get priority processing. I honestly cant even remember how long ago its been since I did the app. I want to say 3 or maybe 4 months ago.

  73. mrtngrl // February 8, 2009 at 8:30 PM  

    I am new to LiveOps and I worked Saturday for 5 hours and received 4 calls is this normal. Of course on their system you are not supposed to talk about call volume so I have no where else to turn. Thanks

  74. Aaron // March 25, 2009 at 10:00 PM  

    Liveops is probably my favorite work at home company by far.

  75. Anonymous // November 14, 2009 at 5:24 PM  

    I've been researching LiveOps and it seems like a great option for me. I'm in the process of starting my online application and was about to begin the background information section. I noticed that one of the required lines was for the business phone number.

    Would I have to have the second line setup before even applying? It seems a little crazy to pay for installation and a monthly service charge before I even have a shot at working with them. Especially since it takes some people a few months before hearing back from the company.

    Thanks.

  76. Hannah // November 14, 2009 at 5:48 PM  

    Get your phone line booked when you hear from them. You will have to take a phone test, but you do have time. I would check the lead time for your phone company, but then I would wait.

  77. Anonymous // September 30, 2010 at 4:34 PM  

    Ok lets take this blog up to date .lol a lot has probably changed since 2008. I did everything via there website , I did not have to mail anything , they have electronic sigs now for the paperwork,It says it takes a few days for them to improve it, and I have the option now to pay for the background check etc but I emailed them to make sure first that I want to be sure I am considered as a sub agent and passed there hiring process up to the point that im at before I pay for the BG checks if those pass. and at year 2010 it is $50.I was not notified via email thou that I was that far into the hiring process as a sub contractor .seems to me they add more tasks you have to do once you passed the previous ones.for example when I did the vocal test, there was no paper work at all that showed up yet to do , so they show up in steps im assuming, I started the whole process with them about 4 days ago. so what im saying is from what I seen is you have to log into there website and check there to see what point your at with your account.on the top of the process page on there website it also says that I am invited . I am guessing that means they didn't turn me down yet and that I am invited to continue... I do also want to add that I have been looking at many at home work websites for work , and one place I did read but I cannot remember off the top of my head if it was liveop. so don't quote me on this concerning liveop, Is that they take the money for your background and credit check out of your first pay check which I think is sweet. But when I went to peek at the page that shows all the info about those Bg checks etc , at the bottom was the credit card input for the $50 , so it probably was not liveop.and I can not blame company's for not offering that cause hate to say we can go at any time and then they would be down that money. but bottom line check there website each day , don't rely on emails to notify you. and you should have all the answers within few weeks if you stand a chance becoming a agent for them . goodluck on your sub contract work for liveop.take care

  78. SwapSavers // January 18, 2011 at 8:50 PM  

    My friend works for them and she said she really likes it.

  79. Anonymous // January 25, 2011 at 10:35 PM  

    I currently work for alpine access taking reservations from home. The last time I applied for liveops was in apr 2010 and I failed the background check, now because of the flexibility and having a friend who works there as well and loves it, I am looking to do it again. Both times I've gotten the invite in a couple of days, but the credit part of the app makes me reluctant to take it again. The way this line is worded is a little confusing for me, "If you have more than $10,000 in total currently past due and/or in collections over three or more accounts, you will not pass." It looks to me that if you have more than 2 acct passed due they wont hire you. That sounds like a stack of horse sh** to me that a company would do that. Does anyone know for sure?

  80. Anonymous // February 1, 2011 at 1:32 PM  

    How do I contact an Agent Facilitator? I am trying to get my account set up and am having difficulty. Thanks

  81. Anonymous // March 14, 2011 at 12:56 PM  

    I have completed the online information that liveops requests and already done the voice test. At this point, the website says my application is being processed. I haven't gotten to the part where I need to do the background check. Anyone know how long the process is between the voice test being completed and the next step? I emailed a liveops agent and they said between 2-3 business days but it has been well past that time. I don't want to be a pest and email them again for fear that they will somehow black list me from being an independent agent. I have read quite a bit about how touchy their company can be. I am very eager to work for them and don't want to make anyone mad by questioning it again. Any info would be very helpful! Thanks

  82. Anonymous // March 14, 2011 at 12:58 PM  

    Does anyone know how long the process between having the voice test completed and the next step for liveops takes? I'm eager to work for them but I don't want to make anyone mad by questioning it. I see that liveops can be very touchy about certain things and I'm afraid if I ask, I won't get hired. Any info would be greatly appreciated. Thanks

  83. Anonymous // March 29, 2011 at 8:55 AM  

    I Love Liveops, I work there and started Mid level. I did well on the sales test (pre-hiring one). I make 10 cents a min+ excellent commission on high priced infomercials, like Brainetics, Instyler, your Baby can read, Ab Circle, Ab Coaster, etc. The management is messed up. You are just a number. If you get hired entry level, it is very scripted, and you will have to sell Genie Bra and Brazil butt lift, etc. You can opt out of religious and Adult calls. They need spanish people. It may take a month or two to be called. I like the flexibility with the company, like scheduling. Great for part-time, full-time is tough, because it gets frustrating w/rejection. Training is online, at your own pace. I have been here 15 months

  84. manda // March 30, 2011 at 10:17 PM  

    Hi, you all I just posted my app hope every thing goes well my family and i are having a few hard times needed a silver lining. I also have been reading and saw a a credit cheek fee will that step come after your hired

  85. Peg // May 10, 2011 at 2:30 PM  

    Unclear about installing a separate phone line. Doesn't make sense to install it until you are accepted. And yet, on the application it is asking for your "business phone number." Can I just use my home phone until I am actually accepted and then have the new line installed??

  86. Hannah // May 10, 2011 at 3:38 PM  

    I understand. Your phone can be used if it has no features on it. The no features is the important part. No caller ID, voice mail, etc.